Orders placed here on olalooks.com ship within the United States only.
Ordering from outside the US — including the EU? Please visit our Etsy shop, which ships internationally.
In-stock pieces ship from our facility in the US and typically arrive within 2–5 business days.
Custom orders usually take about 10 days door to door, including shipping — see Custom Orders for details.
If your package is lost or seriously delayed in transit, contact us and we'll sort it out — a replacement or a full refund. Until your order is delivered to you, that's on us, not you.
Questions about a shipment? Write to hello@olalooks.com.